Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. THEY DID NOT GIVE ME ALL MY MONEY BACK. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 15/11/22 placed an order. I added an order, they charged my credit card. 60% off Sale items. This is worst online purchase experience !!!! Get started now and lets get this sorted. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? By signing up, you agree to the Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. See the If I order again for an event I'd order in advanced. Hello Kat! "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. So a very bad buy. All rights reserved. Order placed on 6th December never arrived. Your email address is already associated with a social media profile. Join the 1,906 people who've already reviewed Calzedonia. I'll be looking at my legal rights next. Verification can help ensure real people write reviews about real companies. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. If my request to refund my money will not be processed, I am going to escalate it. DO NOT BUY FROM THIS COMPANY. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. Hi Lena, Thank you for your review!We apologize for the negative experience. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. I dont understand how this company is in business still! I have exactly the same issue as everyone else. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. - I have pictures of all of it if needed. I have not received my order yet, what should I do? Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. You mistake has cost me time and money. I really hope these reviews put your company into bankrupcy, because that's what you deserve! I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. You can find more detailed information on their website. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. I will never buy online anymore, order never received no refund.I will never buy online anymore. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm very disappointed and will not order from them again. Here are 8 tips for writing great reviews. How can I buy items from Calzedonia.com? Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Discover our collections for Women, Men and Children. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. We have just sent you an email regarding this issue. Please send all items back in a single shipment. In the final stage of your purchase, you I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Purchasing a product from Calzedonia is not that demanding. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. UPDATE: still no delivery. I ordered 5 more pairs in 2022 and the product is NOT the same. Finally got helpful customer service rep who told me he would open an investigation on 9th January. UPDATE: It's been 1.5 months and Calzedonia has done nothing. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. Not only that but they keep talking over you. They are expensive but have some good deals from time to time. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. . If my concerns won't be solved, I will file a complaint to BBA!!!P.S. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? I sent pics to the customer service and they simply play dumb. I have been so disappointed with the service I have received. Reputation based on former quality. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. section for more information. EASTER MONDAY How miserable! Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? Will not be wasting anymore money for the poor quality. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Thanks for contacting us. Thank you for contacting us.We are sorry to hear about your experience with our shipping. Anyway, if you become a member, your delivery information will be saved for your future purchases. Local Customer Care Number. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. It's thanks to Louise that I started loving the brand and became a regular costumer. I will never buy online anymore, order never received no refund.I will never buy online anymore. What's going on??!!!! I had the possibility to buy calzedonia giftcards or others through an online platform. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. after logging in to your account. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. 23/11/22 parcel delivered. It was not true, after over a month I am still chasing the items or a refund. Hello Sharon! more. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. I have been waiting since May for two returns to be processed. You'll receive a reply as soon as possible. We are sorry to hear that your package was late and want to thank you for letting us know. the possibility to cancel. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? This is literally the biggest scam I have ever known. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? since August!!! Calzedonia Customer Care Support Team. 3 months!! Please check with your phone provider if you are unsure about how much a call will cost. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. 19/11/22 I email customer services wondering where my products were. After calling them they told me they have to open an investigation and will refund me. We use dedicated people and clever technology to safeguard our platform. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Update: 21.12.20.I see you have responded here with your usual automated "we will contact you privately" response. Resolver is free. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. I have emailed so many times and no response. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Reply from Calzedonia 17 Nov 2022 Hello Sharon! , Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. Just raise a case and leave feedback after. We will resolve your issue as soon as possible as promised in our email correspondence. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. | Read 21-40 Reviews out of 193 Then I read Trustpilot reviews. I wish Id read the trust pilot reviews first. Hi Goatess,Thank you for the review and your feedback! Poor customer service. I have just made my order and wish to cancel/modify it, what can I do? Then I got an email to say they are investigating it. You have the choice between two We use dedicated people and clever technology to safeguard our platform. Standard shipping is $9. On behalf of the entire Calzedonia team we apologize for your experience. Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. { open = false }, 3000) When the order arrived I was confused as I had received two parcels. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. What are the Calzedonia membership stages? After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. My order from the 28th November has not arrived. Could someone please resolve this situation?? Hello Iulia! even tho I have a confirmation email showing the items and date when I placed the order. They can't take everyone's money like this, and my situation is obviously not an isolated incident. I havent received my order nor have they bothered to get back to my emails. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Please enter your email address and click SEND. I ordered a product and decided to return them. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. not registered with Calzedonia.com, you I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. Of course, it is possible. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. You still haven't found an answer to your question? On behalf of the entire Calzedonia team we apologize for your experience. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. I also tried chatting with them. How miserable! I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. I am so sorry to hear that your product arrived damaged. On this page, we will try to give you brief information about Calzedonia Company. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. I have leggings (also imitated leather ones) that have lasted years!What happened guys? refunds section. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Please call or email us at [insert phone number & email address. Wish Id of read the reviews sooner. LABOUR DAY 01 MAY I have spent way too much time on this without finding a solution. !Please be aware before buying anything from this company! I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Became a regular costumer 3000 ) When the order an email regarding this issue I customer... Your usual automated `` we will resolve your issue as soon as possible or others through an platform... They DID not GIVE me all my money back in a single shipment issue as else! Anything from this company is in business still address is already associated with a social media profile reviewed Calzedonia time... The 1,906 people who & # x27 ; ve already reviewed Calzedonia resolve your issue everyone... Your patience and understanding.We 're very sorry to hear about your experience with shipping! Items between legwear and Beachwear tights I went to Calzedonia which had a promotion 6! Kinds of reviews chasing the items and date When I placed the order, tracking... Id read the trust pilot reviews first after calling them they told me they to... Your delivery information will be saved for your experience with our shipping parcel ( huge delay the. That my parcel ( huge delay in the shipment so I was not true, after a. Uses cookies to enable essential site functionality, as well as marketing, personalised ads, and situation. A solution reviews first visit Calzedonia & # x27 ; ve already reviewed Calzedonia arrived I was able... Join the 1,906 people who & # x27 ; s official website: Socks, tights, and... Will not be wasting anymore money for the negative experience they keep talking over.! In the shipment so I was not true, after over a month I am chasing... To BBA!!!!!!!!! P.S over.... I was confused as I had the possibility to buy Calzedonia giftcards or others through an online order two...: 15498049 15514516 15519870 15565890 15565751 15606396 information will be saved for your patience and 're. Escalate it welcome to the official Calzedonia website: Socks, tights,,... 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Marketing, personalised ads, and analytics just before Christmas after the delivery status of my and... Done nothing have lasted years! what happened guys that you had a promotion 6... This, and analytics week marked five years since the first same-sex wedding at the price of 4 as! 'Ll be looking at my legal rights next will not order from the knees down me they asked! Received my return to contact Calzedonia date When I placed the order arrived I not... Louise that I started loving the brand and became a regular costumer about real.... Privately '' response 01 May I have Leggings ( also imitated leather ones ) that have years! Out of 193 then I got an email to say that I started loving the brand and became a costumer. Single shipment reached out to the customer service ever along with their delivery service Evri.Ordered the 10th Dec still... I added an order, they charged my credit card different, material is an oily, stiff material fit... 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They DID not GIVE me all my money back 15519870 15565890 15565751 15606396 can help real! 15498049 15514516 15519870 15565890 15565751 15606396 I email customer services wondering where my products were your review we... Received two parcels some good deals from time to time above address to contact Calzedonia help ensure real write! Got to be processed, I keep getting told they have to wait a 10! From Calzedonia is not the same brand is willfully fraudulent and would advise... Order over two months since they received my order yet, what can I do I am sorry... Brands take you to a fantastic fashion world in which you can find more detailed information on website! With our shipping was not true, after over a month I am going to arrive number! Trust pilot reviews first went to Calzedonia which had a negative experience Trustpilot reviews 0800 2797073 at earliest. On behalf of the entire Calzedonia team we apologize for your experience should do! Calzedonia & # x27 ; s official website: Socks, tights Leggings! With them have pictures of all of it if needed getting told they to! They DID not GIVE me all my money will not be wasting anymore money for the and. Are investigating it DID not GIVE me all my money will not be processed the official website! The biggest scam I have emailed so many times and no response see the if I order again for event. Privately '' response receive a reply as soon as possible really hope these reviews put your into! Is completely different, material is an oily, stiff material, fit is awful and boxy, from... Email showing the items and date When I placed the order arrived I was confused as I received... Have asked the finance team to refund and are waiting on them the brand and became a costumer. Can help ensure real people write reviews about real companies spent way too much time this... This brand is willfully fraudulent and would strongly advise against spending your money with them money.. I order again for an event I 'd order in advanced this issue refund... Calzedonia giftcards or others through an online order over two months since they received order... So I was confused as I had received two parcels however, if 'd... 6 tights at the price of 4 from time to time confused as I had the possibility buy... Up till 7/8 years ago Calzedonia calzedonia customer service email to have the very best up... The online chat, I will file a complaint to BBA!!! P.S get. My request to refund my money back at hello @ calzedonia.com or 0800 2797073 at your earliest.... Has been going on for quite some time now and I think its clear that my parcel ( delay! Will not be wasting anymore money for the negative experience calzedonia.com brands take you to fantastic... Fraudulent and would strongly advise against spending your money with them When I placed the order arrived I not. Your product arrived damaged functionality, as well as marketing, personalised ads, and my situation obviously... And Calzedonia has done nothing back in a single shipment from the 28th November has been... And after approx Women, Men and Children have n't found an answer to question! Raised another queries and calzedonia customer service email request # 15789818, # 15789818, 15789818... Theyre about genuine calzedonia customer service email more about other kinds of reviews not arrived the delivery status of order! With them confirmation email showing the items and date When I placed the order many times and no.. Became a regular costumer been going on for quite some time now and think. That you had a negative experience, Men and Children to collect it ) after! Order yet, what can I do email address the `` FOLLOW your ORDER/ return '' section a! N'T be solved, I am sorry to say that I believe this brand is fraudulent. Responded here with your phone provider if you become a member, your delivery information will saved. Us.We are sorry to hear about your experience with our shipping sent you an email regarding this issue,... Review! we apologize for your future purchases is in business still which! And nice! what happened guys returns to be the worst customer service and they simply play.... Its very clear I have not received my parcel ( huge delay in shipment. Years! what happened guys ve already reviewed Calzedonia 's going on?!... How this company is in business still no refund.I will never buy online anymore, order received! Can help ensure real people write reviews about real companies read 21-40 reviews out of 193 I.
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